This is some useful information for you upon commencement of your tenancy. If there is anything we have not covered or is unclear, please do not hesitate to contact one of our management team.
Do I need access keys and codes?
You will be provided with one or more sets of keys to the front door of your unit together with the loading bay. You may also need the following door codes which will be confirmed to you in a separate letter.
Where is my post sent to? If you have requested a post box from us, your post will need to be addressed to [your business name], Evans House, Norman Street, Warrington, WA2 7HW. You can collect your post from the Post Room at the ground floor west entrance. The code is currently [EMAIL FOR DETAILS]. Do not share this code with your staff, other tenants or customers. It is for you alone. If you breach this rule, you will not be provided with access to the Post Room.
Where can I park my car? There are two car parks and on street parking. The two car parks are situated at the west and east entrances. Do not leave your car unattended whilst parked in or across the loading bay.
Do I need my own insurance? Evans House only insure the structure of the building against certain ‘perils’. You must ensure you have your own insurance for:
Any other insurance you are required to have by law
Can I put up signs outside my premises?
Only with the written consent of Evans House. We will therefore need to know the design and location of the proposed sign.
Can I access the CCTV cameras? There are 15 cameras that may be remotely accessed. Please contact us if you want to arrange access by your smartphone.
What is the Fire Safety Policy? There is a fire safety policy for the common areas of the building which will be provided separately. Fire safety within your unit is your responsibility.
When are fire drills carried out? A siren check is usually performed every Thursday morning. During the summer time, we will also perform 2 fire drills during which all tenants and customers are expected to vacate the building. These drills will also be carried out on Thursdays.
Who can I contact in an emergency? Stuart Evans (07712 051277) David Evans (07725 264428) Sentry Security (01384 218817/07855 938864)
What if a lift is not working?
If a lift is not working, nine times out of ten, a door is not closed, so please firmly close all the doors and press the floor button. In the rare event that the lift has stopped working, do not call the fire brigade. They will try and cut the lift doors open which actually takes longer than manually opening the doors. Please call one of the emergency contacts above, of failing which, ARC Elevators, whose number is on the inside of each lift.
Who are the on-site security? Sentry Security Limited are situated on the second floor. They are responsible for opening up the building in the morning and locking up at night. They will also respond to call outs during the night. They are not contracted to assist tenants during the day (e.g. to deal with rowdy customers) but you may contact them to discuss additional services if you wish.
What time are communal doors locked? Communal corridor and entrance doors are locked between 10pm and 11pm. The loading bay will be locked from 5.30pm most days. Communal corridor and entrance doors are usually opened between 7am and 8am.
Where can I put my rubbish? Any refuse taken from your unit must be put straight into the bins in the loading bay. Do not leave rubbish in communal areas. Do not overfill the bins so that the lids will not shut as this results in a penalty charge from the waste services provider. Please also ensure that cardboard boxes are folded flat. The bins are for general waste and not any building materials or hazardous substances.
Can I be put on the Evans House website? Yes. We will put your basic information and contact number on the ‘businesses’ page at www.normanstreet.co.uk. If you want to amend this, or put an article on our blog page, just ask.
Where are the toilets? There are communal toilets in the loading bay and on the second floor of the building (East staircase side).
How will I be kept up to date with any new developments at Evans House? You will be added to the email list, but you can also follow us at www.normanstreet.co.uk, or on Facebook or Twitter.
I don’t have a formal lease yet, what should I do? Please contact us and we can put in place a formal tenancy at will before agreeing a lease.
When are the rent, services and electricity invoices due? The due date should be written on the invoice, but otherwise, your rent and services are due within the first week of the quarter (i.e. by 7 January, 7 April, 7 July and 7 October in any year). Electricity (whether billed separately or not) is always due within 7 days of the invoice.
Can I pay monthly? As a concession to some tenants, we may agree that you may pay your rent and service over three monthly equal instalments if your account is up to date. Electricity must be paid within 7 days of the invoice. Any agreement to the contrary must be in writing and signed by both parties. We can also agree a discount for direct debit arrangements.
What are the Evans House bank details? Natwest, Sankey Street, Warrington, 97987387, 01-09-17.
What if I cannot pay? You must inform us immediately and state the reason why you cannot make payment. If you are unable to make payment in full, you must make at least a part payment and confirm when you will be able to pay the balance. We will then come to an agreement with you about how to proceed.
What if I miss a payment without prior agreement? We will normally contact you to resolve the issue. If the issue remains unresolved and/or you do not cooperate, the matter will go to Debt Collection and your tenancy may be terminated.
When are the bins emptied? Every Tuesday morning.
Can I make alterations to my unit?
Your lease/tenancy agreement will state what alterations (if any) you can make. Bear in mind that you have obligations to ensure that you comply with a) the terms of your lease and obtain all necessary permission from us, b) building regulations, c) planning permission and d) any other legal requirement specific to your project.
If in doubt, we would suggest that you contact Tony Gartside at Warrington Borough Council’s Building Control Department (email@example.com). Tony or one of his colleagues will be able to guide you as to what you need to do to be compliant and will usually come out for an initial site visit free of charge.
Any other queries Please do not hesitate to email us, should you have any further queries.